COVID-19 update for deliveries
COVID-19 has put unprecedented pressure on the national postal service. Your order could take up to five working days to arrive after dispatch in busy periods. The information below reflects the steps in place to work within the restrictions imposed by this international health crisis. We hope to restore our usual collections and deliveries as soon as it is possible to do so.
We offer a local collection option. There is no charge for this service. We will contact you to arrange a collection slot after you have placed your order. We are open for collections between 9 AM and 5 PM on Mondays, Tuesdays, and Thursdays.
We aim to dispatch your order on the next working day. Orders are dispatched and delivered on either a 48-hour service with Parcel Force or a second class service with the Royal Mail. We cannot dispatch on weekends. Please always provide a contact telephone number so that our courier can get further directions if necessary.
- Free on all orders over £25 – Shipped with Parcel Force
- Orders under £25 & under 2kg (usually 3 standard sized products) incur a charge of £3.20 – Shipped with Royal Mail
- Orders under £25 & over 2kg incur a charge of £8.20 – Shipped with Parcel Force
We aim to dispatch your order on the next working day. All orders are dispatched with Parcel Force. We cannot dispatch on weekends. Always provide a contact telephone number so that our courier can get further directions if necessary. Please allow 14 days for delivery.
We reuse and recycle as much as we can so please excuse our packaging, its what’s inside that counts. We will package your order using eco-friendly boxes, tape, and void fill but we will also reuse any plastic void fill that’s is given to us.
Terms & Conditions
We endeavour to ensure that your order is well packaged to protect what’s inside, however in the unlikely event that your package is damaged, please contact us immediately on the details below. We will need your order number and photographic proof of the damage. As long as this information is provided we will replace or refund any damaged items.